Frequently Asked Questions

24+ hours before: Full refund or reschedule. Less than 24 hours: No refund. No-shows: No refund. Automatic refunds are processed within our system when cancellations are made within the policy window.

Yes. In eligible cases, credit may be issued instead of a refund.

Gift vouchers can be used on our website only for any location and any eligible session.They cannot be redeemed in person at the saunas.

Yes. If you use only part of your balance, the remaining amount stays on the card for a future booking.

We offer fixed-amount vouchers that can be used for bookings or for purchasing add-ons like towel hire.

Yes. Each location supports private hire:– Dundrum: up to 35 people | – Bray Cottage: up to 8 people | – Bray Rooftop: up to 25 people | Wexford: Contact us

Yes — rooftop socials, community events, and seasonal experiences. Event bookings may have separate pricing and availability.

We will do our best to return lost items, but we cannot accept responsibility for lost or damaged belongings.

Discarded daily for hygiene reasons.

Held for 3 days, then discarded.

Stored securely for 7 days before disposal.

Email saunahelios@gmail.com or call the relevant Helios location with a clear description of the item.Items must be collected within 7 days of confirmation.

Yes, at selected times. Off-peak pricing is automatically shown on the website when available.

We accept: – Apple Pay – Google Pay – Revolut – Debit / Credit Cards

No. Helios covers booking platform fees so customers do not pay extra.

Yes. We occasionally run promotions, event specials, or partner offers (e.g., food bundles).Certain add-ons (like our pizza collaboration) may only apply to specific times of day.