Refund policy

Refund and Cancellation Policy

Last updated: 12/11/2025

At Helios Sauna Limited, we value your time and are committed to providing an exceptional service experience. Please read our cancellation, refund, and late arrival policy carefully before booking your session.

1. Cancellations

• 24 hours’ notice or more:
  Cancellations made at least 24 hours prior to the scheduled appointment are eligible for a full refund or rescheduling (subject to availability).

• Less than 24 hours’ notice:
  Cancellations made within 24 hours of the appointment time are not eligible for a refund.

• No-shows:
  Failure to attend a scheduled appointment without prior notice will be deemed a no-show, and no refund will be issued.

2. Rescheduling

Requests to reschedule must be made at least 24 hours in advance of the scheduled appointment and are subject to availability.
Rescheduling requests made within 24 hours of the appointment cannot be accommodated and will be treated as a cancellation.

3. Late Arrivals

Please ensure you arrive on time for your session.
All sessions will finish at the originally scheduled time, regardless of any late arrival, to avoid inconvenience to subsequent clients.
No extensions or partial refunds will be provided for time lost due to late arrival.

4. Refunds

Where applicable, refunds will be processed to the original method of payment within a reasonable timeframe following confirmation of cancellation.
Please note that processing times may vary depending on your payment provider.

5. Contact Information

For all cancellation, refund, or general booking enquiries, please contact us at:

Helios Sauna Limited
Suite 17, Unit 5 Stokes Court, 7 The Rear Main, Dundrum, Dublin 14, D14 K7F9
Company Number: 749984
Email: saunahelios@gmail.com

6. Policy Updates

Helios Sauna Limited reserves the right to amend this policy at any time. Any changes will take effect immediately upon publication on our website.